Senior analyst Rick Sinclair designed the first computer based TTY for the Government of Canada, and developed the first systems model for the elimination of barriers in government systems. He is the author of the workplace counselling manual “What To Do When Your Client Can’t Hear You.”

SNA Client List
Consulting and/or technology

Agriculture Canada
Atomic Energy of Canada Limited
Billings Bridge Plaza
Canada Customs and Revenue Agency
Canadian Association of the Deaf
Canadian Intellectual Property Office
Citizenship and Immigration Canada
City of Ottawa
City of Ottawa ERC Centres
Communication Canada
Department of National Defence
Elections Canada
Health Canada
Human Resources Development Canada
Industry Canada
Justice Canada
Line 1000 Employment Agency
Natural Resources Canada
Ontario Student Loans
Ottawa Deaf Centre
Queen's University
United Way
University of British Columbia

SNA Publications:

WHAT TO DO WHEN YOUR CLIENT CAN'T HEAR YOU.

Making Employee Assistance Programs accessible to clients with hearing loss. A manual for communications within a workplace counselling environment that addresses equal service for Deaf, deafened and hard of hearing clients on levels from simple reception to therapy level communication. Author: Rick Sinclair Available on request from SNA (handling charges apply).

NEW DOORS TO ACCESS: ARE THEY OPEN OR CLOSED?
A Review of Government Websites Accessiblity to the Deaf and Deafened

PHONEBOOK STUDY

For copies of publications please contact Rick Sinclair.